The company is always hiring for top-notch, experienced remote customer service jobs to meet its high standards. For the past few years, Humana has even brought home the Newsweek Award for the Best Customer Service in the Healthcare Industry. Interactive Research Communications helps tech companies improve lead generation by providing marketing, sales, and customer service advice. It’s hiring a B2B Telephone Interviewer to survey customers who have used the company’s products and services. In this role, you’ll be responsible for cold-calling users and asking them about their customer experience.

• We are Storrito.com – a software for influencers and social media managers for planning Instagram Stories.
• Customer support jobs are naturally suited to remote work since the work is mainly done via computer and phone.

The Bureau of Labor Statistics estimates a 1% decrease in customer service jobs over the next 10 years. More and more positions are going remote, offering a unique mix of flexibility, work-life balance, and income. So while brick-and-mortar call centers may close or face heavy turnover, telecommute customer service jobs are alive and well. Walgreens, currently the second-largest pharmacy chain store in the U.S., has several remote customer service jobs that need to be filled. Walgreens says you’ll be fielding a variety of issues from customers, patients, pharmacists, and third-party vendors. CallMiner is seeking a remote customer success director to join its account management team.

You have access to a home office or a coworking space.

However, when your only means of communication is email or live chat, all you have to represent yourself and your reputation are your written words. So, make sure you’re always getting your point across clearly and leaving no room for misinterpretation. Let’s discuss the different factors that can help you understand if at-home customer service positions are right for you. Finding a job can be difficult when your lifestyle doesn’t permit you to go into an office. Perhaps you need to be a stay-at-home parent, or you dream of being a digital nomad, or your ideal job happens to be halfway across the country — or the world — from you. Whatever the case may be, your current situation may call for you to look into remote jobs.

Customer service is still in very high demand, but now many of the best jobs are 100% remote, which means you can work from the comfort of home. Joining Virtual Vocations grants you access to our hand-picked remote jobs database. Resume assessments and writing, LinkedIn profile enhancement, and cover letter writing are available to maximize the success of your remote job applications.

Call Center Resume Samples & the Skills to Include [Templates]

Most of their online customer service jobs require at least your high school diploma or GED equivalent, a few months of customer service experience, a computer, and an internet connection. Between Aetna and CVS, they are trying to fill several customer support jobs from home. And because these are such large companies, it’s likely that they’re hiring for multiple people in each position. Customer success managers work to assist customers with product onboarding, account management, and campaign execution. They form a close partnership with their customers, following up regularly to ensure they constantly gain value. These tasks are typically performed via email, phone, or video chat, so it’s possible to succeed in the position remotely.

While you’ll probably still have a team and a manager, it’s a little different when there’s physical distance separating you. It can get hard to stay motivated when you’re working independently. However, if you enjoy the challenge and can easily find ways to stay on track without constant monitoring, this is the job for you. You want to create an environment that is as similar to an office as possible to ensure you remain productive and in a professional zone.

Meet some of our employees.

Oh, and every new remote or onsite employee also gets a free Fitbit to track their fitness. Pay varies from company to https://remotemode.net/blog/what-is-remote-customer-service-exactly/ company and also depends on your experience. ZipRecruiter has one of the largest job databases, and it’s free to use.

Ranked eighth on the Fortune 500, UnitedHealth Group is a managed healthcare and insurance company that’s one of the largest corporations in the world. In 2020, the company employed over 330,000 workers and had revenues totaling a whopping $257 billion. While the conglomerate focuses on insurance and healthcare, it also has a sizable customer service staff to handle questions from doctors, billers, other insurers, patients, and more. Moreover, UnitedHealth Group has received dozens of awards over the years. These include one of the World’s Most Admired Companies, a Fortune 100 Best Places to Work Award, and Fortune’s Top Employers for Diversity, Equity, and Inclusion.

Customer Advocate, Tier 1 Support

His journey so far has allowed him to grow both as a people manager and an individual contributor, learning new skills while making the most of his technical background. As the brainchild of former Twitter founder Jack Dorsey, Square Inc. is a major disruptor and player in the fintech industry. Despite its late debut compared to competitors such as PayPal or Visa, the company continues to bring new innovations to small and midsized businesses and merchants. They aggregate job postings from around the country, and you can apply through SimplyHired for some jobs, or you can visit the specific company’s hiring site. You can apply for positions through ZipRecruiter or go to each company’s website to apply. Then you create a professional profile — this is really fast and easy if you have a LinkedIn page or can upload a resume.

Whether you want to begin your career in a remote customer service job or you want to take the next step, Frontline Group is an excellent place to start. As an outsourced business services provider, the company offers all types of outsourcing solutions to its customers. However, customer service and call center solutions are its biggest revenue generator. Thanks to a large client pool, the company is always in need of the next great customer service rep. Alorica is a digital customer experience partner for some of the globe’s most innovative and well-known brands.

Support Hero

Once your account is approved, you can start searching for remote customer service jobs. You’ll need to send a proposal to potential clients that highlight your skills and how you can help them succeed. What makes FlexJobs a place to look for the best remote customer service jobs is that they list company accolades, have easy search features, and they’ll send you recommended listings. One of the reasons AAA has some of the best remote customer service jobs is because many of them come with benefits. This includes competitive pay, employed development, paid time off, and retirement programs. If you’re hoping to find a job where you can use your people skills while working from home, one of these jobs could be the right fit for you.

If you’d like to apply – please fill out our application form and tell me about your experience, what motivates you, and what you’re looking for in a job. We’re a small team of 6 people building products that help shoppers save money online. Bobby Hoyt is a former band director who paid off $40,000 of student loan debt in 18 months on his teaching salary and then left his job to run Millennial Money Man full-time. He helps other Millennials earn more through side hustles, save more through budgeting tools and apps, and pay off debt. They have a large and easy-to-navigate job directory, and you can browse based on skills, location, and preferences.

The flip side is that we care about your personal career development, and you will make meaningful contributions to Endcrawl’s culture and product as long as you’re here. If that’s the kind of thing that gets you up in the morning, this job can be rewarding for a long time. And while we occasionally all rally during a busy week, we don’t believe in crunch or endless overtime. Your Support Team colleagues at Endcrawl estimate that they put in about 15 hours of extra time per year. You’ll be working in your home office while geographically separated from your co-workers.